Operational Risk Manager

Vacancy details

Based at: Avon Fire and Rescue Service Headquarters (Portishead)
Contract:  Permanent
Hours: 37 hours per week
Salary: Hay 5 (£35,934 - £38,813)
Closing date: 12:00 (midday) on 20 September 2019

An exciting opportunity is available to join Avon Fire & Rescue Service as an Operational Risk Manager

This is a key role providing academic and professional advice within our Risk Intelligence Unit and supporting Station Managers to produce, manage, implement and co-ordinate standard operational guidance documents in accordance with national guidelines.

You will work with the Risk Intelligence team to conduct research, identify and analyse potential emerging threats to Avon Fire & Rescue Service and help ensure appropriate emergency planning and business continuity procedures are in place to address emerging issues.  You will be required to produce reports, supported by appropriate research and data to ensure all levels of management receive appropriate briefings on risk management issues.   

There is a requirement to work at local, regional and national level with other Fire and Rescue Services, Local Resilience Forums, partner agencies, universities and Avon Fire & Rescue Service departments.  The successful candidate will represent AF&RS views nationally in consultation documents, reflecting the values and standards of the organisation.

Applicants must have a qualification or proven experience in emergency planning, business continuity or an associated area along with a sound understanding and knowledge of the Civil Contingencies Act 2004.  Experience of project management, co-ordination and effective people management skills are also required.  Full information on the role and essential criteria required are contained within the job description.

How to apply:

The job description and application is available below.

Covering letters and CVs will be accepted, however you must provide examples against all of the essential criteria listed on the job description.

Completed applications must be submitted to Human Resources, Avon Fire & Rescue Service, Police & Fire Headquarters, PO Box 37, Valley Road, Portishead, Bristol BS20 8JJ. Alternatively, you can email your application to hr.admin@avonfire.gov.uk. Please quote job reference number 1503 on any communications.

Job description



Job Title:   Operational Risk Manager  


Directorate:     Service Delivery & Risk Reduction

Unit:                  Risk Intelligence Unit                                              

Post No:     1503

Grade:               Hay 5



Job Purpose

Under the general direction of the relevant Service Manager/s, to be responsible for identifying and managing operational risks for Avon Fire & Rescue Service (AF&RS), and provide strategic and tactical professional advice

Work closely with the Station Manager/s to produce, manage, implement, co-ordinate and communicate standard operational guidance and risk information, for use both internally and externally, whilst ensuring due consideration is given to National Operational Guidance.

To utilise an in-depth knowledge and understanding of emergency planning and business continuity in order to horizon-scan for emerging threats to the Service.  To analyse and prepare reports as required, to brief senior managers within the Service and inform relevant partner agencies.

To use analytical decision-making skills at strategic and tactical levels in relation to a broad, complex and diverse range of threats, in order to mitigate risk and promote community recovery following significant incidents and disruptive events. 

AF&RS serves the Unitary Authority areas of Bristol, Bath & North East Somerset, North Somerset and South Gloucestershire, with fire stations and office locations in each.  Avon Fire Authority consists of members from the four authorities.  AF&RS’s headquarters is based at Portishead North Somerset, with area offices in Bath, Bristol, Weston-super-Mare, Yate and Lansdown.

Supervision and Work Planning
You will report to the Station Manager/s (Risk intelligence, Emergency Planning and Business Continuity) who will provide general direction and agree overall objectives.

You will carry significant autonomy in the management of the operational risk function and will be expected to work on your own initiative to achieve agreed targets and overall priorities, in line with the strategic aims of the Service. 

 Main Duties and Responsibilities 

Work in partnership with senior managers and colleagues across AF&RS, as well as  collaborating at local, regional and national level, including other fire and rescue services, Local Resilience Forums (LRFs), external agencies, and universities.  Develop effective working relationships and/or partnerships with emergency services, NHS, councils, utilities and others to promote collaborative working at both strategic and tactical level. Ensure that AF&RS is ready to support LRF activities in the event of a multi-agency incident or exercise. Represent the views of AF&RS at LRF regional meetings reporting back to strategic managers as required. 

Ensure AF&RS views are represented nationally in consultation documents to reflect the values and standards of the organisation. Provide a well-balanced, researched and professional opinion to national guidance/considered best practice and prepare responses to consultation drafts and other appropriate documentation on behalf of the Fire Authority.  Represent the Group Manager (Technical Services and Risk Intelligence) as requested which may include attending meetings, conferences and seminars.

 Assist and support the Station Managers in the implementation of National Operational Guidance across AF&RS.

Take a leading role in assisting in the design, development, implementation and maintenance of a new electronic platform for standard operational guidance and risk information for operational personnel.  This will incorporate the relationship between internal service documents and those from National Operational Guidance.

You may also be required to provide similar support for any other data systems within the Directorate that may be developed to support operational effectiveness.

Occasionally attend and/or provide operational support for large-scale or wide-impact events and incidents, supporting Strategic Co-ordination Groups (SOGs) and Tactical Co-ordination Groups (TOGs) as required.  In particular, your input will be to liaise and co-ordinate with partner agencies involved. Where this takes place out of normal office hours, through local agreement time off in lieu will be given or overtime payment will be made.   

Produce reports, information and develop briefing/de-briefing presentations for both internal and external professional colleagues as required at all levels including Fire Authority, board or executive level. 

 Advise the Group Manager (Technical Services and Risk Intelligence) on current guidance and policy on the effective management of diverse emergency incidents.

Contribute professional knowledge and expertise to ensure Standard Operating Procedures are developed, reviewed and updated in line with document control requirements.    

Initiate, inspire and maintain a continual process of improvement and development within the function to meet emerging and future service needs, in accordance with the AF&RS strategic objectives.

Manage the Risk Intelligence Intern/s and provide support, guidance and mentoring to them.  Liaise with the relevant university and maintain the links necessary to ensure the continuation of the internship program.  Form and maintain effective links with UK and international universities with a view to offering future internships.


Ensure you maintain an awareness of Health and Safety Regulations relevant to the duties and tasks you carry out and report any situations or incidents which could be considered hazardous.  You have a responsibility for your own safety and must not endanger that of colleagues/visitors in the workplace or the public.

Carry out such other duties as may reasonably be required in relation to a post of this nature.

Qualifications & Experience 


  • An emergency planning, business continuity, disaster management or other appropriate qualification at degree level or equivalent, or be able to demonstrate an equivalent level of theoretical and professional knowledge.
  • Substantial relevant experience of operational risk management in a similar organisation (eg fire and rescue, local authority, police etc).
  • Self-directed learning style and a proactive approach to continuing professional development.
  • Able to communicate positively and effectively with a wide range of people and to challenge and influence (often senior) managers and colleagues appropriately.
  • Well-developed organisational and problem-solving skills to enable identification of the most appropriate solution to complex organisational challenges. Possess the confidence to take appropriate informed decisions and act upon them.
  • A thorough understanding and knowledge of the Civil Contingencies Act 2004.
  • Ability to co-ordinate people and activities, and/or to project-manage.
  • Skills and experience of people management and team building, including  effective motivation, delegation, target setting and performance review.
  • Proven ability to work across a range of disciplines.
  • Politically sensitive and astute.
  • Skills in resource management, report writing, and presentation.
  • Ability to manage pressurised situations whilst continuing to achieve targets and deadlines, including the ability to plan, prioritise and organise own workload.
  • IT literate, with the ability to use a range of software packages including databases, spreadsheets and PowerPoint.
  • Experience of maintaining and helping to develop computerised systems with the ability to understand technical issues.
  • Must be able to travel to any UK location as required for the post, including outside office hours or at short notice (eg to attend an incident).
  • Full membership of a relevant professional body.
  • Experience of data input/extraction, database design, query and report writing.
  • Ability to develop and deliver relevant training to a range of audiences. 
  • Hold a current driving licence. 

Special Notes or Conditions

You will be expected to travel to various locations throughout the Service area in order to obtain risk information, deliver training or provide support and advice. On occasions you may be required to attend meetings or conferences as determined by your line managers to gather information or develop your own personal knowledge. If you use your own vehicle, you will be entitled to appropriate allowances.

Although based at Service Headquarters in Portishead, for efficiency we may require you to work from any base within the Service area for which we will pay appropriate allowances.

For official use only:


 Date approved: 2.9.19


 Date effective:

To be signed by postholder:









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