Transformation Project Delivery Officer - Policies

Vacancy details

Based at: Police & Fire Headquarters, Portishead BS20 8JJ

Contract: Fixed term appointment until March 2023, with the possibility of extension or permanency

Hours: 37 hours per week

Salary: Hay 8 (£25,991 – £28,672)

Closing date: 12 midday on Friday 5 March 2021

Avon Fire & Rescue Service has an exciting opportunity for a Project Delivery Officer to join our new Transformation Team. You will work under the supervision of the Transformation Project Manager for Policies, you will assist with the development of a realistic and achievable project plan for improving the policy framework and reviewing key policies, from initiation through to roll out.

Within this role the Project Delivery Officer for Policies will support policy owners with the production, revision and publication of key policies. You will analyse training needs for policy owners, or any staff impacted by policy changes and facilitate any necessary training prior to rollout.

It is essential to this role that you are able to demonstrate relevant experience and knowledge. You will have experience of collating, analysing and reporting on policy data and in carrying out research to inform new policies.

Experience in a climate of transformation and improvement would be beneficial.

The successful candidate will be able to build productive working relationships with key stakeholders and prioritise in order to meet stakeholder and service demands. You will have an aptitude for accuracy and have strong communication skills, both written and verbal.

Please note - as this post is based at our new Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check.

To see the full duties of the role and candidate criteria required please see the job description provided.

How to apply:

The job description and application is available to download at the bottom of this page. Once you have read the job description please complete the application form telling us how you meet the requirements of the role - tell us how your skills, qualifications and experience match those required for this role, and provide examples wherever you can. The information you give us will assist us in our shortlisting process.

Completed applications must be submitted to Human Resources, Avon Fire & Rescue Service, Police & Fire Headquarters, PO Box 37, Valley Road, Portishead, Bristol BS20 8JJ by the closing date and time. Alternatively, you can email your application to Late applications will not be accepted. 


Please quote job reference number 1144 on any communications. Thank you.

Please e-mail if you are experiencing issues with completing our application form and we can try to send you this in another format. 

Avon Fire & Rescue Service is committed to securing equality of opportunity

We welcome applications from all members of our community who are currently under-represented at

 Avon Fire & Rescue Service, particularly women, Disabled people and members of Black & Minority Ethnic communities

Job description






JOB TITLE:  Transformation Project Delivery Officer - Policies

DIRECTORATE:    Corporate Services                                                        Corporate Services

Unit:          Service Transformation Team

POST NO:     1144

GRADE:    H8




1.         JOB PURPOSE


Under the supervision of the Transformation Project Manager - Policies, the Transformation Project Delivery Officer will assist with delivering improvements to the corporate policy framework as set out in the Transformation Programme Brief. 


You will assist with the production, revision and publication of key policies.


You will also work with ICT colleagues with research and development of potential technological solutions that will enable desired future ways of working.


2.         BACKGROUND


  • Avon Fire & Rescue Service (AFRS) serves the Unitary Authority areas of Bristol, Bath & North East Somerset, North Somerset and South Gloucestershire, with fire stations and office locations in each area, including AFRS HQ based in Portishead. 


  • This post is within the Service Transformation Team, in the Corporate Services Directorate. 


  • AFRS has experienced a significant amount of change over recent years not only following the publication of the Baker Report in 2017, but also due to inclusion in the first tranche of Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services inspection regime in 2018.  While good progress has been made through the Improvement Programme, failure to continue that progress could ultimately result in non compliance with our Section 3 duty of the Local Government Act 1999.


  • The establishment of a three-year dedicated Service Transformation Team to oversee the new Service Transformation Programme is imperative to guarantee that the momentum and corporate synergies already established continue, to ensure that AFRS is a 21st century response, prevention, and protection Service. 


  • The organisation has numerous detailed and complex policies, strategies, plans and guidance documents and there is a need to streamline these, ensure they are easily accessed and understood, whilst enabling more effective ways of working.


  • The Transformation Team have been consulting managers and staff throughout the Service about their issues and frustrations with current policies. A number of key themes have emerged including:


    • The need for an easy to navigate and engaging policy framework, enabling all stakeholders to access, understand and develop the key policies of AF&RS.
    • A need to reduce the number of policies where duplication exists, ensuring policies are accurately and regularly maintained.
    • A requirement to review and overhaul key policies, to inspire and promote flexibility for growth of the service and personnel of AF&RS.  


  • As part of the Improvement Programme, the corporate policy framework was reviewed, and involved undertaking research with another Fire & Rescue Service.  The basis of the framework used by South Wales FRS has been used to develop a proposed new framework for AF&RS.




3.1       Assisting with the development of a realistic and achievable project plan for improving the policy framework and reviewing key policies, from initiation through to roll out and handover to business as usual.


3.2       Assisting in the delivery of an inclusive and cohesive communication plan to ensure key stakeholders are involved, engaged and informed throughout.


3.3       Assisting with the coordination and facilitation of user/focus groups to foster an inclusive and collaborative working environment that includes cross-Service representation.


3.4       Assisting with the development and publication of a new policy framework with standard

policy templates and guidance for use Service wide.


3.5       Supporting policy owners with the production, revision and publication of key policies.

Analysing training needs for policy owners who may need training in policy writing, or any

staff impacted by policy changes and facilitating any necessary training prior to rollout.


3.6       Assisting with the adaptation of traditional public sector policies into more concise, digestible and flexible policies.


3.7       Carrying out significant research to identify best practice to assess which organisations use their policies in an effective and efficient manner and have had positive feedback from end users.


3.8       Carrying out research and development for a central and accessible document management system with automated workflows that enable robust and proactive day to day management of the corporate policy framework.


3.9       Assisting with the production of business cases where required.

3.10     Assisting ICT colleagues with researching and developing potential policy management solutions through the use of integrated systems and digital technology.


3.11    Research how best practice and lessons learned are implemented into policy change from the UK Fire & Rescue Services and the wider public sector.


3.12     Supporting the transition to new ways of working and handover to business as usual.


3.13     Carrying out impact assessments, such as GDPR and Equalities, to ensure compliance with the relevant statutory and Service requirements.


3.14     Carrying out any other duties that may reasonably be required in relation to a post of this nature.




  • Ensure you maintain an awareness of Health and Safety Regulations relevant to the duties and tasks you carry out and report any situations or incidents which could be considered hazardous.  You have a responsibility for your own safety and must not endanger that of colleagues/visitors in the workplace or the public.


  • AF&RS requires all staff and supervisors to promote equality and diversity.  You must:
    • ensure that, both in your dealings with other employees and with members of the public, you comply with all aspects of the Service’s Equality Policy and legislation that outlaws discrimination
    • treat members of the public and other AF&RS staff  with  respect and dignity at all times
    • take action on witnessing an act that could be considered discrimination or harassment, challenging it and/or raising with managers.


  • In addition to the individual responsibilities above, you must ensure that any staff reporting to you conform with the principles of equality, fairness and dignity and must confront incidents of behaviour that offend against those principles.


  • Ensure you perform all duties in accordance with the principles and requirements of Data Protection legislation.





4.1       You will report to the Transformation Project Manager – Policies, who will provide direction, priorities and support. 


4.2       You will be expected to work with minimal supervision, using initiative to resolve day to day issues, but referring the most complex issues to your Line Manager. 


4.3       You will work closely with ICT colleagues to seek new policy management solutions that will enable/support desired new ways of working.


4.4       You will work with impacted stakeholders to plan a smooth transition between current and future ways of working.


4.5       The Service continues to evolve and improve requiring ongoing change in order to be more economic, efficient and affective. This involves reprioritisation of support functions and changing ways of working. To that end, you will also be expected to work with key stakeholders to achieve other Service improvements and efficiencies.





  • Although based at Service Headquarters, you may be required to work from any base within the Service area for which we will pay allowances where appropriate


  • As the Service looks to develop and implement new ways of working after the Covid-19 pandemic, the post holder will be required to adapt their working practices and location to reflect any changes to ways of working implemented by the Service.






  • Able to demonstrate relevant experience and knowledge e.g. policies, procedures, SOPs etc.
  • Experience of collating, analysing and reporting on policy or business-related data.
  • Experience of carrying out research to inform new policies or business operations.
  • Strong analytical skills and able to interpret a range of data to make recommendations.
  • Able to prioritise to meet stakeholder and Service demands.
  • Able to build productive working relationships with key stakeholders.
  • Aptitude for accuracy and attention to detail.
  • Proficient IT skills in Microsoft applications particularly in producing flow charts, pictures, graphs and diagrams.
  • Strong written communications skills with the ability to produce corporate documents and reports.
  • Committed to being an ambassador for organisational culture change.
  • Possess or rapidly develop an in-depth understanding of all functions across AFRS.



  • Foundation level qualification in policy or project management.
  • Possess a sound understanding of the public sector or emergency services, including stakeholders, structure and culture.
  • Experience of working within a fire and rescue service.
  • Experience of working in a climate of transformation and improvement.





For official use only:


 Date approved:          13 January 2021


 Date effective:            13 January 2021

To be signed by postholder:







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