Data Systems Support Officer

Based at:  AF&RS Headquarters, Portishead, BS20 8JJ

Contract:  Permanent

Hours:  37 hours per week

Salary:  Hay 8 (£25,991 - £28,672)

Closing date: 12:00 (midday) on Monday 27 September 2021


An exciting opportunity has arisen for a Data Systems Support Officer to join Avon Fire & Rescue Service on a permanent basis. 

The Data Systems Support Officer plays a critical role in developing and maintaining the functionality of data base related systems across the Service.

If you have experience in identifying, collecting and migrating data from a range of internal and external systems then this could be the opportunity you are awaiting for.


If successful, you will work closely with multiple stakeholders, facilitating the provision of and access to accurate and timely data, statistics and other information to ensure that managers and staff have the information they need to manage and perform effectively.

You will also help to resolve technical data requirements and problems by working collaboratively and maintaining effective communication with IT, System Administrators in addition to unit and systems users.

You will also be responsible for producing and maintaining guidance manuals and other documentations in a variety of medial formats, to support managing and using databases.

To be considered for this opportunity, it is important that you understand the importance of clearly defining customer requirements for data collection systems, data reporting and data analysis as you will provide a support desk facility for stakeholders to meet user requirements and maintain the integrity of databases.

If you have knowledge of SQL, have experience of performing routine statistical analysis, have experience dealing with database queries plus understand how to resolve quality issues then we would welcome an application from you.


Please review our job description for a full brief of the duties and responsibilities associated with this role.

The job description and application is available to download on our website Once you have read the job description please complete the application form telling us how you meet the requirements of the role - tell us how your skills, qualifications and experience match those required for this role, and provide examples wherever you can. The information you give us will assist us in our shortlisting process.

Alternatively, we will accept a covering note and CV.  However information on how you meet our essential and desirable criteria as outlined on the job description must be mentioned in order for your application to be considered.


Completed applications must be submitted to Human Resources, Avon Fire & Rescue Service, Police & Fire Headquarters, PO Box 37, Valley Road, Portishead, Bristol BS20 8JJ by the closing date and time. Alternatively, you can email your application to Late applications will not be accepted. 


Please quote job reference number 1413 on any communications. Thank you.


Job description


Job Description




Job Title:   Data Systems Support Officer 

Directorate:    Corporate Services

Unit:                Corporate Performance                                           - Human Resources

Post No:   

Grade:             H 8




1.      Job Purpose


    1. To be responsible for developing and maintaining the functionality of databases and related systems.
    2.  Ensure data quality and integrity across the databases.


    1. To facilitate the provision of and access to accurate and timely data, statistics and other information to ensure that managers and staff have the information they need to manage and perform effectively.


2.      Background


    1. AF&RS serves the Unitary Authority areas of Bristol, Bath & North East Somerset, North Somerset and South Gloucestershire, with fire stations and office locations in each.  Avon Fire Authority consists of members from the four authorities.  AF&RS’s headquarters is based at Temple Back, Bristol, with area offices in Bath, Weston-super-Mare, Yate and Lansdown.


    1. In total  AF&RS serves an area of approximately 133,245 hectares with a population of just over one million. AF&RS employs approximately 850 employees, made up of Wholetime and OnCall firefighters, Control and Corporate Services staff.


    1. You will have a key role in ensuring databases provide operational staff and other stakeholders with up-to-date information.
    2. You will be required to provide support for a number of databases.


  1. Duties and Responsibilities


    1. Be responsible for systems development, evaluation and implementation.
    2. Help to resolve technical data requirements and problems by working collaboratively and maintaining effective communication with the IT, system administrators and Unit and systems users.


    1. Produce and maintain guidance manuals and other documentation in a variety of media formats to support managing and using databases.


    1. Provide a support desk facility for stakeholders to meet user requirements and to maintain the integrity of the databases.


    1. Provide or arrange ongoing training and support to users of databases, to keep abreast of developments and to maintain skills in inputting and accessing relevant information.


    1. Carry out routine data audits and regular quality checking on databases to ensure data quality, accuracy, completeness and that they are up-to-date. 


    1. Ensure Quality Assurance processes are in place and adhered to.


    1. Administer system security arrangements, including issuing, changing, and deleting access passwords and maintain accurate records of database access rights.


    1. Ensure the computerised systems and records comply with corporate IT, systems administrators and GDPR requirements.


    1. Assist with the production, interpretation and analysis of reports, statistics and other information relating to the work of the Service, and provide reports as required.


    1. Lead or participate in project groups, internally or externally, concerned with new or improved IT systems and processes, or to address common issues.


    1. To assist with ensuring that the latest versions of databases are tested and implemented as appropriate.


    1. Liaise and work collaboratively with other Fire & Rescue Services and software providers, representing AF&RS, including national Special Interest Groups and Task and Finish group project/meetings. Assist with the direction of development for the systems and encourage effective sharing of knowledge and experience to promote efficiency and effectiveness in operation at a regional and national level.


    1. Work as part of a wider team within the Service as required to help ensure priorities and deadlines are met. 


    1. Design, build and implement data collection systems to increase efficiency, effectiveness and data quality as required to by specific projects or made capable through system developments.


    1. As a systems specialist you will be required to hold informed discussions with relevant stakeholders at all levels to articulate how the systems can be used and applied, and to manage expectations.




3.31   Ensure you maintain an awareness of Health and Safety Regulations relevant to the

          duties and tasks you carry out and report any situations or incidents which could be  

          considered hazardous.  You have a responsibility for your own safety and must not

          endanger that of colleagues/visitors in the workplace or the public.


    1. As an employee of AF&RS, we require all staff and supervisors to promote equality   

   and diversity. You must:

  • ensure that, both in your dealings with other employees and with members of the public, you comply with all aspects of the Service’s Equality Policy and legislation that outlaws discrimination
  • treat members of the public and other AF&RS staff  with  respect and dignity at all times
  • take action on witnessing an act that could be considered discrimination or harassment, challenging it and/or raising with managers.


    1. Ensure you perform all duties in accordance with the principles and requirements of

    GDPR legislation.


    1. Carry out such other duties as may reasonably be required in relation to a post of this nature, without prejudice to your right to seek a re-evaluation of the post.


    1. This Job Description contains only the main duties and responsibilities for this post and does not describe in detail all the duties required to carry them out.


    1. You should maintain a productive, professional and secure working environment.


4.      Qualifications & Experience



Be able to:

  • identify, collect and migrate data to/from a range of internal and external systems and manipulate and link different data sets as required
  • interpret and apply the organisations data and information security standards, policies and procedures to data management activities
  • understand the quality issues that can arise with data and how to avoid and/or resolve these
  • understand the importance of clearly defining customer requirements for data collection systems, data reporting and data analysis
  • perform database queries across multiple tables primarily using SQL
  • perform routine statistical analyses and ad-hoc queries primarily using SQL
  • assist production of performance dashboards and reports
  • apply the tools and techniques for data analysis, data visualisation and presentation
  • summarise and present the results of data analysis to a range of stakeholders making recommendations
  • maintain and develop computerised systems with the ability to understand technical issues
  • use software packages including databases, spreadsheets and PowerPoint
  • develop and deliver training and support to stakeholders
  • develop guidance using a variety of media
  • able to communicate effectively at all levels, orally or in writing, and to work with Managers to initiate changes to processes and procedures and make recommendations for improvement when required
  • collect, collate and present information and statistics in various formats
  • set up or reviewing administrative processes and procedures
  • demonstrate organisational skills and able to prioritise, work to deadlines and manage own workload and time effectively without supervision
  • work under pressure, using own initiative, combined with an efficient, methodical approach
  • hold a current full driving licence.
  • design databases, query data and report write.


  • experience in mapping software (ArcGIS, MapInfo, Cadcorp for example)
  • use a range of analytical techniques such as data mining, time series forecasting and modelling techniques to identify and predict trends and patterns in data


5       Supervision and Work Planning


5.1      You will report to the Corporate Performance manager who will assist in providing direction and determining priorities. You will need to work closely with the various other managers as the need requires. You will be responsible for managing and prioritising your own work, creating work plans and keeping and reporting accurate records of progress.


6.      Special Notes or Conditions


    1. You will be expected to travel to various locations throughout the Service area, in order to deliver training or provide support and advice. If you use your own vehicle, you will be entitled to appropriate allowances.


    1. Although based at Service Headquarters, for efficiency we may require you to work from any base within the Service area. This may involve single day(s), short-term secondments, or long term/more permanent periods, for which we will pay appropriate allowances.


For official use only:


 Date approved:      


 Date effective:                   

To be signed by postholder:








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