Reserve Fire Emergency Control Operators

Based at:          Bristol/Bath area 
Contract:          Casual  
Hours:               Zero hour contract 
Salary:               £10.49 per hour (plus annual retention payments) 
Closing date:    30 September 2022 

We are seeking to engage a pool of staff to provide additional support to our Fire Control Operators.  Reserve staff will only be used to provide resilience support during any periods of unforeseen staff shortages which will include periods of strike action.   

You will provide an invaluable role and will help to keep our communities safe.  The job is extremely rewarding.  You will gain a wide range of skills and training which we hope will assist in your personal development. 

You will receive initial training for the role along with refresher training every 6 months.  The Reserve Control Operators will provide an invaluable service to Avon Fire Service and our communities during particularly difficult periods. 

The role involves handling emergency ‘999’ calls, obtaining accurate information from the caller and taking appropriate action to mobilise Fire Service resources.  You will ensure information is logged onto IT and paper based systems and liaise with fire crews to obtain details about the incident.  

The role involves working under significant pressure and suitable candidates will need to be able to demonstrate the ability to remain calm, ask relevant questions to obtain information from members of the public, other emergency services and external agencies. The following skills and attributes are essential: 

  • Quick and accurate data entry skills  
  • The ability to work as part of a team.
  • Effective communications skills, including verbal, written and listening skills. 
  • The ability to make effective decisions. 
  • A positive, flexible approach to work. 
  • The ability to remain calm in stressful situations. 
  • The ability to work in a disciplined environment. 
  • Able to deal appropriately and effectively with people from all sections of the communities we serve. 
  • Committed to learn new skills and achieving high standards.
  • The ability to speak a second language would be an advantage 

Applicants must live within the Avon Fire & Rescue Service area or within a 25 mile radius of our boundary.  No travel or accommodation expenses will be paid for work shifts. You must possess a driving licence and have access to your own transport.  

Upon successful completion of the basic training you will be issued a casual contract of employment. You will normally be given a minimum of seven days’ notice of any work or training commitments. We do not guarantee to provide work.  Reserve Control Operators will only be called upon in exceptional situations to cover unexpected shortfalls in staffing.   

The selection process includes a range of tests to assess your skills, along with an informal interview.

How to apply

Complete the application form below and return to Human Resources by emailing your application to CVs will be accepted.   

Alternatively, completed applications can be printed and posted to Human Resources, Avon Fire & Rescue Service Headquarters, Valley Road, Portishead, Bristol BS20 8JJ.

The closing date is 30 September 2022.  We are seeking to recruit approximately 20 Reserve staff.  Applications will be assessed as they are received.   

For further information please contact Human Resources on 01179 262061 or email

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