Microsoft 365 Trainer

Based at:            Service Headquarters, Portishead

Contract:            Fixed Term Appointment until 31st March 2024

Hours:                 37 hours per week

Salary:                 Hay 6 (£33,486 - £36,371) per annum

Closing date:     Noon on Thursday 6th October 2022

 

 

An exciting opportunity has arisen to join Avon Fire & Rescue Service as a Microsoft 365 Trainer as part of our Transformation Team. As a member of the Transformation Team, the Microsoft 365 Trainer will design, organise and deliver IT and digital skills training that meets the needs of the Service.

 

The successful post holder would be responsible for the planning and delivery of high quality, customer focused, enjoyable and engaging training sessions that promote a positive, professional, comfortable and participative learning environment. The Microsoft 365 Trainer will deliver bespoke training work shops both face to face and using Microsoft Teams. You will work with the Digital team to keep abreast of forthcoming digital solutions and maintain digital knowledge. The successful post holder will also work with the Business Change Officer to ensure that training plans are aligned with handover/transition plans.

 

To be considered for this position, it is essential that you hold relevant degree or are a Microsoft Certified Educator and have experience in the field. You must have a thorough understanding of Microsoft 365. It is also essential that you have a recognised training or Learning and Development qualification. You must have experience training users on Microsoft 365 applications including Teams and SharePoint Online. The successful post holder must also have excellent communication, interpersonal, presentation and facilitation skills with the ability to transfer information in an appropriate and comfortable style that meets the needs of others.

 

In return, we will offer you 25 days annual holiday (plus public holidays), enrolment into the Local Government Pension Scheme, and access to our Cycle to Work scheme. Based at our newly developed Headquarters in Portishead, surrounded by a nature trail and memorial garden (for those quiet moments), you will also have access to kitchen, restaurant and coffee bar facilities, multi-gym, sports hall, and free parking.

 

Please note - as this post is based at our new Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check.

 

To see the full duties of the role and candidate criteria required please see the job description provided.

 

How to apply:

 

The job description and application is available to download on our website https://www.yesyoucan.careers/. Once you have read the job description please complete the application form telling us how you meet the requirements of the role - tell us how your skills, qualifications and experience match those required for this role, and provide examples wherever you can. The information you give us will assist us in our shortlisting process.

 

Completed applications must be submitted to Human Resources, Avon Fire & Rescue Service, Police & Fire Headquarters, PO Box 37, Valley Road, Portishead, Bristol BS20 8JJ by the closing date and time. Alternatively, you can email your application to recruitment@avonfire.gov.uk. Late applications will not be accepted. 

 

Please quote job reference number 1149 [JD number] on any communications. Thank you.

Job description

 

 

MICROSOFT 365 TRAINER - BACKGROUND INFORMATION

 

 

 

Avon Fire & Rescue Service (AF&RS) serves the Unitary Authority areas of Bristol, Bath & North East Somerset, North Somerset and South Gloucestershire.  It has 21 operational fire stations, together with offices, covering all areas, with its Head Quarters based in Portishead, near Bristol.  AF&RS Control Centre, where emergency calls are handled, is situated in Lansdown, near Bath.

With an annual budget in excess of £50 million, AF&RS delivers a wide range of fire, rescue and community safety services across a geographic area of approximately 514 square miles with a residential population of more than one million people.

AF&RS employs over 800 staff made up of whole-time and on-call Firefighters, and staff in its Control Centre and Corporate Services.  

This post is within the Transformation Team and reports to the Digital Project Manager.  This is a temporary contract until 31 March 2024 with the possibility of extension.

AF&RS has experienced a significant amount of change over recent years not only following the publication of the Baker Report in 2017, but also due to inclusion in the first tranche of Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services inspection regime in 2018.  While good progress has been made through the Improvement Programme, failure to continue that progress could ultimately result in non-compliance with our Section 3 duty of the Local Government Act 1999.

The establishment of a dedicated Service Transformation Team to oversee the new Service Transformation Programme is imperative to guarantee that the momentum and corporate synergies already established continue, to ensure that AF&RS is a 21st century response, prevention, and protection Service. 

AF&RS is currently going through significant change with regard to the IT infrastructure and the post holder will be required to provide digital training (using Microsoft 365) and guidance to our end users.  The migration to Microsoft 365 is nearing completion with some basic user training already delivered and the postholder will take over once appointed. 

AF&RS currently uses an Enterprise Planning Platform (ERP) called FireWatch that records HR, crewing and training information.  AF&RS is due to upgrade to a newer version of FireWatch and the post holder will assist the project team with end user training.

This post is exclusive to the Transformation Programme and the postholder will only be required to provide digital training relating to the Programme.
 

 

 

 

 

 

Job Description, Core Values and Person Specification

 

Job Title

Microsoft 365 Trainer

Post Number (as confirmed by HR Job Evaluator)

1149

Grade

HAY 6

Duration of Post

Fixed term until 31 March 2024, with possibility to extend

Hours

37 per week

Directorate

 

Unit or Team

Transformation

Reports to (give job title)

Digital Project Manager

Line management or supervisory responsibilities

No

Responsibility for managing a budget

No

Date job was evaluated

3 August 2022

Purpose of Job:.

 

As a member of the Service Transformation Team, to design, organise and deliver IT and digital skills training that meets the needs of the Service.

 

Structure Chart:

 

 

 

 

 

 

 

Responsibilities and Duties:

 

1.

Carrying out training needs analysis to understand what training is required.

2.

Planning and delivering of high quality, customer focused, enjoyable and engaging training sessions that promotes a positive, professional, comfortable and participative learning environment.

3.

Providing general IT skills training to ensure colleagues are change ready for our digital transformation journey.

4.

Assisting the FireWatch project team with training end users on new functionality.

5.

Delivering bespoke training workshops via face to face and/or Microsoft Teams.

6.

Ensuring end users understand agreed governance arrangements and GDPR.

7.

Considering learning solutions that reflect equalities principles, differing learning styles and that meets the needs of all delegates ensuring that reasonable adjustments are made for users if required.

8.

Advising Transformation project teams on potential training opportunities.

9.

Working with the Digital team to keep abreast of forthcoming digital solutions and maintain digital knowledge.

10.

Working with Business Change Officer to ensure training plans are aligned with handover/ transition plans.

11.

Liaising with Transformation Communication Officer to coordinate training to operational colleagues.

12.

Ensuring that an evaluation is completed after every training session and updating training packages to ensure training meets user needs.

13.

Liaising with IT team to resolve any technical issues.

14.

Providing regular progress updates to the Digital Project Manager.

15.

Carrying out any additional responsibilities as reasonable and appropriate, as agreed with line manager.

 

Special Notes or Conditions:

 

1.

AF&RS requires all staff and leaders to promote equality and diversity by:

  • ensuring that, both in your dealings with other employees and with members of the public, you comply with all aspects of the Service’s Equality Policy and legislation that outlaws discrimination;
  • treating members of the public and other AF&RS staff with respect, dignity and in line with the expectations determined by our Service values at all times; and taking action when witnessing an act that could be considered discrimination or harassment, challenging it and/or raising with managers.

2.

This role is based at Police & Fire Headquarters.  However, your duties will likely involve travel to other sites and areas.

3.

If based at Police and Fire Headquarters, this is a secure site and therefore appointment to this post may be subject to passing the required vetting process.

4.

Although you are based at a specific location, for efficiency or other business reasons we may require you to work from any base within AF&RS service area or from home, for which we will pay allowances where appropriate.

5.

Your job may involve you dealing with highly confidential and sensitive information. It is essential that you ensure this information is held and processed securely and that you act with tact and discretion at all times and comply with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Confidentiality must be maintained, even after leaving this post or AF&RS employment.

6.

You must ensure you maintain an awareness of Health and Safety Regulations relevant to the duties and tasks you carry out and report any situations or incidents which could be considered hazardous.  You have a responsibility for your own safety and must not endanger that of colleagues/visitors in the workplace or the public.

7.

There may be times when you are required to wear specific clothing suitable to the type of work you are undertaking.  This may include AF&RS branded corporate clothing (for example when representing AF&RS externally), or protective clothing for the work being carried out, as deemed appropriate by your line manager.

 

Avon Fire & Rescue Service Core Values

 

8.

AF&RS expects all employees to accept and work to our Core Values during the course of their employment.  These Values require us all to be:

 

•           Respectful

•           Honest

•           Courageous

•           Ambitious

•           Inclusive

•           Transparent

 

Signed confirmation that this Job Description accurately reflects the requirements of the job:

 

Job Holder’s Manager

 

 

Date

 

Signed agreement to carry out the responsibilities of this Job Description, and of acceptance of Avon Fire & Rescue Core Values:

 

Job Holder

 

 

Date

 

         

 

See following page for Person Specification …………………….

 

 

 

 

Person Specification

 

Job Title

Digital Trainer

Post Number

1149

Grade

HAY 6

Qualifications, knowledge, experience, skills and personal attributes required for the job:

 

 

                                                                                                     

 

 

E=Essential 

D=Desirable

Measured by:

A = Application

T = Test

I = Interview

A

T

I

Qualifications/Knowledge

A relevant degree or Microsoft Certified Educator and experience in the field.

E

X

 

X

Thorough understanding of Microsoft 365.

E

X

 

X

Recognised training / L&D qualification.

E

X

 

X

Knowledge of GDPR.

E

X

 

 

A current driving licence or ability to arrange suitable alternative transport to travel to various work locations.

E

X

 

 

Experience

Training users on Microsoft 365 applications including Teams and SharePoint Online.

E

X

 

X

Significant experience (eg three years) in MS Office related instructor-led delivery (Workshop/Classroom or Consultancy), delivered to a corporate audience.

E

X

 

X

Proven experience in a similar role – developing course materials, planning and delivering system training sessions online, one to one and group sessions.

E

X

 

X

Experience of Excel VBA, MS Project.

D

X

 

X

Recent (last 6 months) experience of delivering training to business customers in an online, virtual format (using Microsoft Teams 365 or a suitable equivalent).

D

X

 

X

Experience of the Microsoft Power Platform suite of Apps (Power Apps, Power Automate or Power BI).

D

X

 

X

Experience of SharePoint at end user/administrator level.

D

X

 

X

Working in an IT or digital background.

D

X

 

 

Skills

Excellent communication, interpersonal, presentation and facilitation skills with the ability to transfer information in an appropriate and comfortable style that meets the needs of others.

E

X

 

 

X

Producing video training materials.

D

X

 

 

An understanding of Azure Active directory.

D

X

 

 

           

 

 

Personal Attributes – these apply to most posts

Willingness to accept and work to our Core Values during the course of employment.

E

X

 

X

Adaptable with a flexible approach to work.

E

X

 

 

Able to work effectively both individually and as part of a team.

E

X

 

 

Professional in conduct.

E

X

 

 

Strong stakeholder ethic with customer orientated approach.

E

X

 

 

Committed to undertake relevant training and continuous professional development opportunities.

E

X

 

 

Documents and forms